Care & Usage
The fan speed should not change when you change the heat setting, the amount of heat being
produced will change but the fan speed will remain the same.
NOTE: Fan speeds are held constant to ensure that the fan does not offset heat output.
- UNPLUG THE UNIT and make sure the heater is placed in an upright position.
- If the unit has a thermostat, it may be set too low. Turn the thermostat to its highest setting until the heater restarts. Make sure the Selector is in the High, Low, or Eco-Smart(TM) setting.
- Make sure the electrical outlet or circuit breaker is working.
- Check for obstructions. If you find an obstruction turn the heater OFF, and UNPLUG THE UNIT. Carefully remove the obstruction and follow the reset instructions.
- DO NOT attempt to open or repair the heater.
- If your heater is still not operating, please refer back to the troubleshooting section of your user manual.
Here are some common reasons why a heater may blow cool air:
- Some heaters have a fan only setting which will enable the user to use the heater as a fan. If your model has that feature, check to see if the heater is on the fan only setting.
- If the heater is on one of the heat settings, rather than the fan only setting, then it may have overheated and shut off power to the heater. Follow the reset instructions found on the heater or in the owners manual.
- With some digital thermostats, the fan will run for 30 seconds without heat once the set temperature is reached. This is to blow out excess heat and ensure an accurate and consistent temperature reading.
- If the heater continues to blow cool air after checking the above suggestions, please contact our Customer Service team.
Always unplug the heater before cleaning and allow the heater to cool down.
- Clean the unit with a soft cloth moistened with a mild soap solution.
- NEVER use abrasive or flammable solvents to clean the unit.
- After cleaning, be sure to completely dry the unit with a cloth or towel.
- Store Heater in a cool, dry location.
- It is recommended that you store the unit in its original carton.
TIP: Over time, dust may accumulate on the front grill. This can be removed by wiping the unit with a damp cloth.
Here are some common reasons that portable electric heaters shut off:
- The thermostat on the heater is not set high enough.
- The heater needs to be reset due to an overheat situation. Consult your owners manual for additional details.
- If the unit has tip-over safety protection: To reset, simply place the heater in an upright position on a level surface.
Auto shut-off helps prevent damage and risks if the heater were to overheat. As soon as the internal temperature of the heater becomes too hot, the unit will shut itself off. If the heater shuts itself off in an overheat situation, you will be required to reset the heater by following these steps:
- Turn the heater to the OFF position.
- Unplug the heater and wait 10 minutes for the unit to cool down. After 10 minutes has elapsed, plug the heater in again and operate normally.
- Turn the Thermostat Control clockwise to the highest position to start heater. Allow heater to operate and warm up the room.
- When the desired temperature/comfort level is reached, lower the temperature setting by turning the Thermostat Control counter-clockwise until the heater stops operating.
- This will now be the unit's pre-set temperature level and the thermostat will now automatically maintain that temperature range by turning the heater ON and/or OFF accordingly.