How long does it take to receive replacement products?
Expect to receive a replacement approximately 2-3 weeks after our Customer Service team receives the unit under warranty.
Is my product still under warranty?
Check your owner's Manual for the model's specific warranty time period. If your proof of purchase is less than the warranty length, your product is still under warranty. If you no longer have your owner's manual, you can find it online under Instruction Manuals.
What if I do not have proof of purchase or a sales receipt?
Proof of purchase is required to determine if a product is under warranty. For special circumstances, please click here to contact our Customer Service team.
Does the Bionaire® brand have walk-in repair service centers?
No service center is authorized to handle claims on our behalf. Please click here to contact our Customer Service team.
What is covered under the warranty?
The limited warranty covers defects in materials and workmanship for all parts of the product, excluding filters & accessories. Damage from misuse, improper installation, alteration of the product or accidental breakage are not covered. Check your specific warranty for complete coverage information. If you are still unsure if your product is covered for further verification before returning your product.
What is proof of purchase?
Either an itemized sales receipt showing the specific model purchased or an invoice for the product is the only acceptable proof of purchase. Credit card statements, cancelled checks, or hand written receipts are not acceptable forms of proof for warranty purposes.
Will the Bionaire® brand Consumer Services team perform routine inspections and cleaning?
Only models that are defective in material and workmanship are covered under the Warranty provisions. We do not provide routine inspection and cleaning services. Please refer to your user manual for specific instructions on how to perform these tasks.
What if you no longer make my product?
At our discretion, the Bionaire® brand team will replace any product under warranty with the same model or one of equal or greater value if your specific model is no longer available.